Privacy Policy - Ryokô Planner

Effective date: September 11, 2026

Ryokô Planner (the “Application”) is a mobile application developed and operated by Maxime Deleau, trading as Ryokô Solutions, a sole proprietor based in France (the “Service Provider”).

This Privacy Policy explains how information is collected, used, and protected when you use the Application.

Information We Collect

Information You Provide

The Application may collect information that you voluntarily provide, such as:

  • account or login information (such as your email address)
  • authentication information from social sign-in providers (such as Sign in with Apple or Google Sign-In), including your provider user ID, email address, and basic profile details shared by the provider
  • a display name or alias that you choose and that will be shown when you share an itinerary with the community
  • information related to travel plans you create within the Application
  • content you choose to share publicly (for example an itinerary, its description, and associated images)
  • email address if you join the website waitlist or newsletter (for product updates or marketing communications)
  • notification preferences (if you enable push notifications)
  • communications you send to the Service Provider (e.g. support requests)

Providing this information is optional, but some features of the Application may not function properly without it.

Automatically Collected Information

The Application may automatically collect certain technical information, including:

  • device type and operating system
  • anonymous usage data related to how the Application is used
  • product analytics events (for example screen views, feature usage, and interaction events) collected via PostHog
  • IP address
  • crash reports or diagnostic data
  • purchase / premium status related to Ryokô Premium
  • technical identifiers required to deliver push notifications (for example a push notification token), as well as device-related information (device type, operating system version, language, time zone) when notifications are enabled

This information is used to operate, maintain, and improve the Application.

The Application does not collect precise location data from your device.

Third-Party Services

The Application uses trusted third-party services to operate certain features.

These services may process limited data necessary to provide their functionality.

Current third-party services include:

  • Supabase (backend infrastructure: authentication, database, and file storage)
  • RevenueCat (in-app purchase and premium-access management)
  • Brevo (email delivery for the website waitlist / newsletter and related transactional messages)
  • OneSignal (push notification delivery)
  • Google Play Services (Android platform services)
  • PostHog (product analytics)
  • UserOrient (user feedback management)
  • Sign in with Apple (authentication)
  • Google Sign-In / Google Identity Services (authentication)

These providers have their own privacy policies governing how they handle data.

Affiliate Links and Third-Party Partners

The Application may include affiliate links to third-party partners (for example travel, housing, or booking services).

When you tap an affiliate link, you typically leave the Application and are redirected to the partner’s website. In that case:

  • the partner may collect information according to its own privacy policy (for example cookies, analytics, or data you provide when booking)
  • the partner may use technical means to attribute the referral to Ryokô Planner (for example affiliate tracking parameters in the link)
  • the Service Provider does not transmit your account data, travel plans, or other personal information from the Application to the partner solely because you open an affiliate link

Any booking or purchase made on a partner website is subject to that partner’s terms and privacy practices. The Service Provider may receive a commission if you complete a transaction through an affiliate link, at no additional cost to you.

For more detail on the contractual aspects of these links, see the Terms of Service.

Push Notifications

The Application may offer push notifications (for example reminders, trip-related information, or service updates) through OneSignal.

Push notifications are sent only with your consent. You may decline them when the system permission prompt appears, or disable them at any time in your device settings or in the app Profile tab.

When notifications are enabled, OneSignal may process technical identifiers (push tokens) and device-related information in order to deliver messages. This data is not used to determine your precise location.

Shared Itineraries and User Content

The Application may allow you to share an itinerary with the community (title, description, stages, activities, and associated images).

Any itinerary submitted for sharing is subject to moderation before it is made public. The Service Provider may accept, refuse, or remove shared content, or make minor edits to it (for example correcting spelling mistakes, adjusting wording or syntax, or light editorial changes), including if it is inappropriate, unlawful, misleading, or contrary to the applicable usage rules.

If your itinerary is accepted and published:

  • it may become visible to other users of the Application
  • the associated images may be reused by the Service Provider in the course of operating Ryokô Planner (for example display within the Application, presentation of community itineraries, or communication related to the service)

You remain responsible for the content you share and must hold the necessary rights to the images and texts you submit. For the contractual aspects of this reuse, see also the Terms of Service.

Legal Basis for Processing (GDPR)

For users located in the European Economic Area, personal data is processed under the following legal bases:

  • Performance of a contract: to provide and operate the Application, including account management and premium access
  • Consent: to send push notifications (when you enable them); and to send marketing or product-update emails via the waitlist / newsletter (when you subscribe); you may withdraw this consent at any time
  • Legitimate interest: to improve the Application, fix bugs, and ensure security
  • Legal obligation: when required by applicable laws or regulations

How Your Data Is Used

Information collected may be used to:

  • provide and maintain the Application
  • authenticate users and manage account access, including Apple and Google sign-in
  • manage in-app purchases and premium access (including lifetime unlock status)
  • moderate, publish, and display shared itineraries (including any display name / alias you provided), and reuse associated images in the course of operating Ryokô Planner when sharing has been accepted
  • send push notifications (if you have consented)
  • send waitlist / newsletter emails (if you have consented to marketing communications)
  • improve performance and user experience
  • collect in-app user feedback
  • analyze product usage trends and feature performance (including through PostHog)
  • respond to support requests
  • comply with legal obligations

The Service Provider does not sell personal data to third parties.

Data Retention

User account data (such as email address, display name / alias, private trips, and related account settings) is retained for as long as the user account remains active.

If you request deletion of your account (including via the account deletion form):

  • Deleted: your account credentials and profile data, private trips and related planning data linked to your account, push notification tokens, and your waitlist / newsletter subscription where applicable
  • May be retained or anonymized: itineraries you previously published to the community (and associated images stored for that purpose), which may remain available without identifying you as the author; technical logs and analytics already collected in aggregated or anonymized form; and records required for legal, tax, accounting, fraud-prevention, or dispute-resolution obligations

Deletion of account-linked personal data is generally completed within 30 days of a valid request, unless a longer retention period is required by law.

Technical and diagnostic data may be retained for a limited period in order to maintain and improve the Application.

Push notification tokens and related notification data are retained for as long as notifications remain enabled for the relevant device, or until the account is deleted.

Your Rights (GDPR)

If you are located in the European Union, you have the right to:

  • access the personal data held about you
  • request correction of inaccurate data
  • request deletion of your data
  • request restriction of processing
  • object to certain types of processing
  • request data portability
  • withdraw your consent (including for push notifications and marketing / newsletter emails) at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise these rights, please contact the Service Provider at:

contact@ryokoplanner.com

You may also request account deletion through our dedicated form: https://ryokoplanner.com/en/delete-account/.

Children’s Privacy

The Application is not directed at children under the age of 16.

The Service Provider does not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

Data Security

Reasonable technical and organizational measures are implemented to protect the information processed by the Application. However, no method of transmission or storage is completely secure.

International Data Transfers

Some third-party service providers may process data outside the European Economic Area. When this occurs, appropriate safeguards are used in accordance with applicable data protection laws.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Updates will be reflected by revising the effective date on this page.

Continued use of the Application after changes indicates acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy or the Application’s data practices, you may contact:

Ryokô Solutions
Email: contact@ryokoplanner.com